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Frequently Asked Questions
Is there food available to purchase on the ferry?
Yes. The IFA contracts out the galley space, and "OUR T.E.A.M." serves delicious breakfasts, lunches and dinners. 

Is the IFA part of the Alaska Marine Highway?
No.  The Inter-Island Ferry Authority is a public, non-profit Corporation, organized under Alaska's Municipal Port Authority Act and governed by a Board of Directors.  One Director is appointed from each of the following communities:  Craig, Klawock, Hydaburg, Thorne Bay, Coffman Cove, Wrangell and one "At-Large." 

Are there connecting transportation services from Ketchikan or Hollis? 
Yes.  In Ketchikan there are regularly scheduled Gateway Borough buses which travel north to WalMart and the Ward Cove industrial site area, and south from downtown Ketchikan to Saxman Village and the Fawn Mountain School.  Ketchikan and Prince of Wales have taxi operators and vehicle rental companies listed in the local phone directory. Some Ketchikan hotels offer free shuttle service.  

Is there a Toll-Free number for reservations? 
Yes.  Call 866-308-4848 for reservations, Monday through Friday 8:00 AM through 7:00 PM, and Saturday and Sunday's from 5:00 PM through 7:00 PM Alaska time.

Do I need to make a reservation for the ferry?
Yes. To ensure there is space available, the IFA recommends making reservations.  Having a reservation also decreases your checkin time at the terminal on the day of sailing.  

If I purchase an OPEN ticket, how long is it valid?  One year from the purchase date.

If I cancel, creating a credit balance, how long do I have to use the credit?  One year from the first day of travel of the original reservation date.

Can I receive a refund for my paid reservation if I decide not to travel?  Yes.  There is a $10.00 Refund 
Fee if requesting a refund within 7 days of the date of travel.  Depending on the method of payment, an Agent can advise you how it will be refunded.  (Refunded back to the original credit card used, or a check mailed to you from the Accounting Department) 

Are there terminals or other places to purchase tickets ahead of travel?
Yes. The IFA has a checkin counter located in the lobby of the Alaska Marine Highway Terminal in Ketchikan, and the IFA has a Terminal in Hollis on Prince of Wales island.  

How big are the vessels?
The sister ships, the MV Stikine and the MV Prince of Wales, are 95 gross tons and 198' in length and 51' in breadth.  They both have bow thrusters and twin 1500 horse power diesels.  Their surface speed is 15 knots.  The MV Prince of Wales has a capacity of 160 passengers and 30 vehicles and the MV Stikine has a capacity of 190 passengers and 30 vehicles.  

What are the limitations of my vehicle?
The vehicle height limit is 14.5', and the overall length limit of a double unit is 55' and of a single unit is 40'.  Longer vehicles can sometimes be accomodated by contacting the IFA Operations Manager and providing additional information. The width limit is 9' but up to 12' wide can sometimes be accomodated by calling the IFA Operations Manager; additional charges will apply. The vehicle weight limit is 60,000 lbs, and we can only carry one per sailing. Fares for towed vehicles or trailers are calculated at combined connected length of both vehicles.  Vehicles may not be disconnected for travel at separate rates on the same sailing.

Are pets or service animals allowed on the passenger deck?  See Policy Here

What is the IFA Complaint/Comment Resolution Procedure?
The General Manager is responsible for receiving and investigating complaints about IFA's operations or employees. Please Click Here for more information.

Is there a fee for fish boxes or coolers?
There is a $10.00 charge for each Fish Box or Fish Cooler transported on IFA vessel traveling from HOLLIS to KETCHIKAN. The first Fish Box or Cooler is FREE and each one after is $10.00. Fish Boxes/Coolers like all other luggage must be accompanied by a Passenger.
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