Terms & Conditions              Call Toll Free 866-308-4848
Check-In

Vehicles (and its passengers) are to be ticketed and available to board one hour prior to sailing. Walk-On Passengers are to be ticketed and available to board thirty minutes prior to sailing. Non-compliance may result in loss of your reserved space and denial of passage for that sailing.

Security

IFA operates under a Security Plan approved by the U.S. Department of Homeland Security.  All passengers 18 and over are required to
present a valid government issued photo ID prior to boarding the vessel. All vehicles are subject to a search.  Additional security measures
may be imposed.

Unaccompanied Minors

Passengers must be at least 12 years of age to travel without an adult. Passengers 12 to 15 years of age, traveling alone, must have a parent or guardian complete an Unaccompanied Minor form.

Vehicle Deck

Passengers are not allowed on the vehicle deck while vessels are underway unless accompanied by an IFA employee.

Animals

All animals must remain in owner provided containers on the vehicle deck with the exception of approved Service Animals in accordance with the IFA Travel Policy for Service Animals.

Smoking

For the health and convenience of passengers, smoking is only permitted in designated areas on the outside decks and away from doorways.

Passenger Conduct

The IFA reserves the right to refuse passage to any person apparently under the influence of drugs or alcohol, or any person whose conduct would be considered dangerous or objectionable to other passengers. Alcohol and illegal drugs may not be consumed, or used, aboard IFA vessels. Any persons who attempt to gain passage in a fraudulent manner will be denied boarding.Those violating these policies may be subject to prosecution and may result in denial of future IFA travel.

IFA Comment or Complaint
The General Manager is responsible for receiving and investigating complaints about IFA's operations or employees. Please Click Here for more information.

Firearms

Walk-on passengers with firearms are required to check them with the uniformed crew member. Firearms must be unloaded with ammunition stored separately. Unloaded firearms may be securely locked in a passenger's vehicle.

Hazardous Materials

Explosives or highly flammable materials and other corrosives may not be transported on IFA vessels. It is permitted to take up to 30 gallons of gas and up to 55 gallons of diesel or bar oil in addition to what is held in the vehicle tank.  A reasonable amount of helium is permitted.  10 gallons of propane is permitted, per vehicle.  Oxygen is allowed, but NO Acetylene.   

Lounge Seating

Kindly refrain from reserving lounge seats to the exclusion of other passengers.

Hand Luggage

Walk-on passengers may bring hand luggage, with weight not to exceed 100 pounds per person. For security reasons, only items in the care and custody of a passenger will be accepted. Passengers are responsible for the handling and the safety of their luggage, including placing it on and off IFA luggage carts. There is no weight limit on luggage in a vehicle. Unaccompanied luggage is not permitted and will be confiscated. All luggage and vehicles may be subject to security search.

ADA Compliance

The IFA is committed to providing safe, reliable, pleasant and accessible travel for all passengers regardless of age or disability pursuant to 49 CFR Part 39. The information contained Here is provided as a reference for passengers with disabilities, senior citizens, advocates and service agencies.

The IFA offers a wheel chair accessible van to transport disabled passengers between the terminal and vessel. Elevator access is available on IFA vessels, and public areas  and one restroom aboard vessels are wheelchair accessible. Please contact a ticket agent or crewman if you require the wheel chair accessible van or elevator.  Service Animals will be allowed.

Laptop Computers

Facilities are provided for laptop computer use in the ship's reading room. Electric outlets are 110-volt/60 cycle AC.

Vehicles & Schedules

Vehicle rates do not include the driver. All rates/fares are one-way. The IFA does not provide for loading or off loading vehicles. If you are shipping a vehicle without a driver, an Unaccompanied Vehicle Form is required.  If the shipper does not remove a vehicle from the vessel upon arrival, it will remain aboard incurring additional costs, be towed at owner expense, or removed by the IFA and assessed additional charges. The IFA will not be responsible for vehicle damage resulting with tidal ranges affecting the angle of transfer ramps. A certified weight slip showing combined overall weight of tractor, trailer/van and load is required for construction, freight hauling vehicles, and all other commercial vehicles. Any vehicle in an unsafe condition, will be denied boarding. Departure and Arrival times may be affected by weather conditions.

Medical

Passengers are advised there is no ship's doctor. Medical services consist of first aid only. It is the passenger's responsibility to notify the IFA of any special accommodations that may be needed in the event of a medical emergency.

Safety Onboard

Passenger and crew safety is the IFA's highest priority, and the IFA adheres to strict safety regulations set out by the U.S. Coast Guard to achieve this priority. The IFA recommends that all passengers inform themselves of where safety equipment and emergency exits are located.  In the event of an emergency, passengers will be briefly informed of the nature of the emergency then instructed by ship's crew on how to proceed. Click Here to read the safety briefing announced on every voyage. The IFA will provide written materials in alternative formats upon request.

Change / Refund Fee & Open Credits

A $10.00 change fee applies to all changes after the ticket has been printed and/or to any refunds requested within seven days prior to travel. There is no fee for same day refunds, refunds requested more than seven days prior to travel, or changes to tickets on voyages cancelled because of adverse weather. Open Credits must be used within one year of the purchase date or original date of sailing, and Open Credits are transferable with authorization from purchaser.
Copyright 2015 Alaska's Inter-Island Ferry Authority.  All Rights Reserved.

Sailing Times: Depart Hollis at 8:00am/Arrive Ketchikan at 11:00am & Depart Ketchikan at 3:30pm/Arrive Hollis at 6:30pm